Credit Guide, Privacy & Disclaimer

At Prez Home Loans, we are committed to protecting your privacy. This information describes our current policies and practices in relation to the handling and use of your personal information and your use of our website.

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Prez Home Loans Credit Guide

You can access our complete current credit guide by emailing info@prezhomeloans.com.au

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What information do we collect and how do we use it?

We will ask you for personal information when we assist you with your finance. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.

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What if you don’t provide some information to us?

If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.

How can you check, update, or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please write to:
Privacy Officer, Prez Home Loans, info@prezhomeloans.com.au.
We do not charge for receiving a request for access to personal information or for complying with a correction request.

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Your consent

By asking us to assist with your credit needs, by submitting your personal details to us, or by using our website for your needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

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Tell us what you think

We welcome your questions and comments about privacy. If you have any concerns, please contact: Privacy Officer, Prez Home Loans, info@prezhomeloans.com.au.

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Website disclaimer

If you access the Prez Home Loans website you agree to be bound by the conditions contained in this legal message and further agree that the Courts of Australia shall have exclusive jurisdiction in respect of any dispute arising from this legal message.

You access this website and it’s content at your own risk. Prez Home Loans assumes no responsibility for the contents of any other websites to which the Prez Home Loans website has links. Prez Home Loans and its directors, officers, employees, agents and related entities responsible for maintaining this website believe that the information contained on this website is correct. However, no representation or warranties of any nature whatsoever are given, intended or implied, and you should rely on your own inquiries as to the accuracy of any information or material available from this website.

Please note that information provided on this website is general information only, is subject to change without notice and should not be relied on as a substitute for legal, financial, real estate or other professional advice. Always seek you own professional advice for your specific financial situation. Prez Home Loans disclaims all liability and responsibility, including for negligence, for any direct or indirect loss or damage suffered by any person arising out of any use of this website or any information or material available from it.

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Collection of information

In order to utilise some aspects of this website, Prez Home Loans may require you to provide a certain amount of information. This includes information required to create an ID (such as your name and email address) and preference information (likes/dislikes), as well as information about your business activities (as provided by you). We use this information to provide you with a service or a better online experience.

In order to better understand how our customers use this site, we also collect and analyse aggregate information about our site users. This includes, but is not limited, to such things as what time of day they visit the site, what browser they use and what pages they visit. No personal or other information that may be used to identify you is included in this analysis.

Prez Home Loans will not send a spam or unsolicited email or SMS, nor will Prez Home Loans provide your details to a third party, unless you have given us permission to do so.

The personal information collected is used for the purposes for which you have provided it, and might be further used for statutory or other legitimate purposes only. As an example, if you make use of our service contact form on our website, we will use the information you provided in the first place to respond to your service request. We might further use that information to improve the quality of our customer service process.

When you register your interest, download a free report, call us, or complete an online query in any way on this website we will retain this information in order to respond to your query and communicate with you. This includes the use of automated technology. You can update this information at any time or opt out of receiving any further marketing communications. If you become a customer of Prez Home Loans we will need to continue to contact you for development, progress or performance related matters. You consent to this communication as an active customer of our business.

When you visit our website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

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Web browser cookies

Our website may use cookies to enhance User experience. Your web browser may place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Website may not function properly.

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Compliments or concerns 

We’re about relationships, not just boring, old home loans! If you are a happy client and would like the staff member you dealt with receive praise, we would be delighted to hear from you. In the unlikely event you have had an experience that did not meet with your satisfaction, please email info@prezhomeloans.com.au and we will get back to you in 48 hours.

 

Date: 18 October 2023